Opening times for many public services are different over the Christmas and New Year period.
Over Christmas and New Year, most Council offices will be closed to the public from 5pm on Friday 21 December until Wednesday 2 January, unless stated otherwise in the information provided below.
Throughout the Christmas and New Year period you can continue to report problems and make payments online. Please be aware that we may not process reports or payments until Wednesday 2 January 2019.
Make a payment
Customer Contact Team
Closed from 5pm Friday 21 December 2018.
Open 10am to 4pm Thursday 27, Friday 28 and Monday 31 December 2018 (for rubbish, recycling and environment-related enquiries only).
Open for business as usual from 8.45am on Wednesday 2 January 2019.
Contact the Customer Contact Team by phone on 0161 253 5353.
Adult Care Connect and Direct, Textile Hall
Closed from 5pm Friday 21 December 2018
Open 9am to 5pm on Thursday 27 December (telephone enquiries only)
Open 9am to 5pm on Friday 28 December (telephone enquiries only)
Open for business as usual from 10am on Wednesday 2 January 2019
Contact Adult Care Connect and Direct by phone on 0161 253 5151.
Christmas and New Year bin collections
Bin collection dates will change over the Christmas and New Year period as follows.
Monday 24 December – will change to Monday 7 January
Tuesday 25 December – will change to Monday 24 December
Wednesday 26 December – will change to Thursday 27 December
Thursday 27 December – will change to Friday 28 December
Friday 28 December – will change to Saturday 29 December
Monday 31 December – no change
Tuesday 1 January – will change to Wednesday 2 January
Wednesday 2 January – will change to Thursday 3 January
Thursday 3 January – will change to Friday 4 January
Friday 4 January – will change to Saturday 5 January
Collections return to normal from Monday 7 January 2019.
Advice from the Council:
Leave your bins out by 7am on your collection day as collection times can vary.
Leave your bins out with the handles facing the road.
Make sure your waste fits inside your bins with the lids fully closed. We will not take extra bags of waste.
Only recycle the items that we ask you to in the right bin.
Park your vehicles where they will not obstruct our collection vehicles.
Return your bins back to your property as soon as possible after we have emptied them.
Report a missed collection by 1pm the next working day.
Bury Leisure Sports Centres
Christmas and New Year sports centre opening times
The Register Office
Monday 24 December (closed)
Tuesday 25 December (closed)
Wednesday 26 December (closed)
Thursday 27 December (9am to 4.30pm)
Friday 28 December (9am to 4.30pm)
Monday 31 December (9am to 4.30pm)
Tuesday 1 January (closed)
Wednesday 2 January (9am to 4.30pm)
Thursday 3 January (9am to 4.30pm)
Friday 4 January (9am to 4.30pm)
Please note: On Thursday 27 December, Friday 28 December and Monday 31 December the Register Office can only be accessed by the Manchester Road entrance.
Council housing repairs
Outside normal hours and at weekends phone calls are taken by the Emergency Callout Team. The phone number is the same, but when you call, you will be given information about how to contact the team. The operator will ask you some questions about your repair to determine whether your repair request is an emergency.
Phone Freephone 0808 144 5368 if you are calling from a landline or 0161 686 8368 if you are phoning from a mobile – calls charged at your normal call rate. For more information about council housing repairs go to Six Town Housing website.
What to do in an emergency
If you have a council-related emergency during the Christmas and New Year period when our offices are closed you should phone our Emergency Services on 0161 253 6606.
Information and advice about emergencies including flooding.
Patients are being urged to get organised and pick up prescription medicines before the Christmas holidays start and to book appointments on days within the holidays when the surgeries are open as usual.
GP services will only be limited on Bank Holidays. On all other regular working days surgeries are open from 8am to 6.30pm as normal. Certain pharmacies are open every day during the festive season including Pimhole Pharmacy on Rochdale Road which is open 11am to 8pm on Christmas Day.
The GP extended working hours service allows for additional GP appointments to be made on weekends, into the evenings until 8pm and even on bank holidays (excluding Christmas Day). Patients are advised of the appointments by their own surgery, the appointments will be at one of our three hub practices across the borough, and may not be with your usual doctor.
December 24th, 27th, 28th and 31st are normal working days so surgeries will be open as normal from 8am until 6.30pm.
Many pharmacies in Bury are open as normal over the festive holidays. Pharmacists offer expert health advice and can recommend over-the-counter medicines to provide relief from the most common illnesses and winter ailments such as colds and headaches, or an upset stomach. Patients are advised to telephone their usual pharmacy before travelling, as opening hours may vary during the holiday period.
Where to go for the right medical care
NHS website (http://www.nhs.uk/) for advice on less urgent health needs.
111 for clinical advice, assessment and for direction to the most appropriate services for treatment if you need medical help fast but it is not an emergency. People living in Bury can access urgent medical advice online at: www.111.nhs.uk. This service provides health advice and signposting to urgent care services online, as a convenient digital alternative to using the NHS 111 telephone helpline. After asking you to enter your postcode and symptoms, it will give you tailored advice on how to manage them, and/or generate a call back from a healthcare professional, if required.
Pharmacists for those generally feeling unwell or have a winter ailment. For further information on opening times please see the information here.